Frequently Asked Questions (FAQs)

FAQ's

Frequently Asked Questions

1) Can I buy Cheyanne Symone products if I am not Native or Indigenous?

Yes! Anyone of any background is welcome to purchase our jewelry. The real issue is when non-native companies co-opt native symbols and traditions for profit. When you buy from Cheyanne Symone, you are supporting a small, Indigenous-woman owned business. You are celebrating and showcasing cultural traditions, and directly supporting a Native artist. We welcome your business, regardless of where you are from!

2) Who makes Cheyanne Symone jewelry?

Our jewelry is designed and handcrafted by Indigenous Artisans. We currently have eight beaders creating pieces for Cheyanne Symone, including the company’s Founder and Owner, Brittany C. Turner (Haliwa-Saponi).

Click here to learn more about our Artisans and the Cheyanne Symone team.

Interested in doing beadwork for Cheyanne Symone? Apply here.

3) Where are the earrings made? Where do source materials come from?

All products are handmade in the United States, in the homes or studios of the Artisans who create them. We source the majority of our glass seed beads from a Japanese brand, Miyuki. Learn more about their bead making process HERE. We strive to buy from American businesses and local artists whenever possible and are committed to transparency in our process. We ask the same in return from our vendors. If you have any questions about sourcing for a product, please send us a message at communications@cheyannesymone.com.

4) I have sensitive ears, what options are available for earring posts, wires, and backs?

Our stud earrings use cruelty-free ultra suede, as well as high-quality 925 recycled sterling silver posts and push backs. We also offer surgical steel posts and push backs on several of our stud earring designs as an alternative for those with silver allergies or sensitivities. Our dangle earrings use 14K gold wires or sterling silver wires, depending on the design.Select designs can also be made as clip-on earrings. If you have specific needs related to the materials used in the earring posts or backings, please email communications@cheyannesymone.com.

5) How are prices determined for products?

The biggest factors affecting prices are labor and materials:

Labor

Cheyanne Symone earrings are handmade and time intensive to create. We use a bead embroidery technique where each bead is applied one by one. This process can take anywhere from two to eight hours per pair. As a result, the majority of the price of the piece goes toward the beader's labor. We compensate our beaders with an ethical and fair wage.

Materials

Material costs vary. Items that come from another artist (such as our Birch Bark Centers) or precious and semi-precious gemstones and pearls are more expensive than standard glass beads. The size of the piece also contributes to the material costs. Additionally, we use sustainable shipping materials that are recyclable, reusable and biodegradable; algae ink on our printed materials; high-quality surgical steel and recycled sterling silver posts; reusable cloth jewelry bags for storage; extra large earring backs for more comfortable wear, and more.

6) What is your return policy?

You are entitled to return your item for a replacement or refund within 90 days of your purchase. Shipping and handling charges for original purchase are nonrefundable. Upon receipt of returned goods, Cheyanne Symone LLC reserves the right to deny a refund if the merchandise does not meet return policy requirements.

7) Do you repair earrings?

Yes! In keeping with our commitment to the Seventh Generation Promise, the life cycle of our products does not end with your final purchase. We repair products hassle-free, anytime, guaranteed. Simply fill out our repair form to begin the process. Damage due to wear and tear will be repaired at a reasonable charge.

8) Do you offer free shipping?

We always offer free standard shipping on orders placed within the U.S. Expedited shipping options are also available for a fee. International shipping costs vary based on country. Click here for more information on our shipping policies.

9) I lost one of my earrings, can I order a replacement?

Yes. Simply order a replacement, at half the price of a full-price pair, by completing our lost earring replacement form. Note: As long as we have the materials, we can make a replacement. Fulfillment of replacement orders may take longer for out-of-stock or retired designs.

10) Can I order a single earring of a Cheyanne Symone design?

Yes! Maybe you have a single piercing, or a non ear-lobe piercing, or you simply want to wear a single Cheyanne Symone earring for your look – whatever the reason, we are happy to fulfill orders for single earrings, at half the price of a full-price pair. Please complete our single earring request form. Note: Fulfillment of single earring orders may take longer for out-of-stock designs.

Still have a question? Get in touch with us!

You can email us at communications@cheyannesymone.com, chat with us by clicking the chat bubble at the bottom right of your screen on cheyannesymone.com, or send us a message through our website. You can also give us a call or send us a text at 734.257.8024. We look forward to hearing from you!

Beautiful earrings!

These earrings are really beautiful and they are a statement! I love the packaging and the tool they give you to keep everything clean. Great product!

Perfect!

As pictured and totally beautiful, also a great value since they were on sale.

Beautiful Quality

These earrings are gorgeous. They arrive in a lovely box and bag, and the shipping communication process was super clear. Love them! They are a special gift for a dear friend.

MMIR

Love love them! Paired them with my “long live our stolen relatives “ tee by the medicine kid today and I’m feeling quite empowered. Light weight beautifully made. Can dress them up or down Most of all I love what they represent. Let us never forget our stolen relatives!!!

Beautiful earrings. I LOVE them 💙💙💙

Head Lady Freshwater Pearl Stud Earrings

I absolutely love these earrings! The color is stunning, and the meaning is beautiful supporting MMIW. 🥰

Loving Little Ash

These earrings go with everything! Lightweight, easy to wear at work and great conversation starters. The leather backings is soft and the clasps keep well on the ears. Love these earrings, and the colors make it easy to wear with anything any day of the week. These and my Turtle Cheyanne Symone are staples for my every day work wear that keep me grounded and styling.
<3

Exquisite works of art

I received my mini two spirit pride earrings after waiting with great anticipation. They were packaged beautifully and when I open the envelope and saw them, my heart smiled. These earrings are so well made, truly little works of art. I don't wear earrings much at all, in fact maybe 3 times a year. I wore them hiking yesterday and received many compliments on them. They are beautiful, they are of the highest quality and craftswomanship, and come from a fantastic company started by a friend, which does not influence my review. They are my new favorite earrings which I will wear them often and spread the word about Cheyanne Symone's beautiful collection. Thank you!

So gorgeous in person! These are far more stunning in person than in the photos. These are the most beautiful earrings I own.

This is the recipient of the most beautiful gift of your earrings

My Christmas present was stunning and happened to perfectly match a bracelet I was also gifted. I wore the set to Christmas Eve service, getting many compliments.

Circle Direction Freshwater Pearl Earrings

Gorgeous earrings; hard to see them go to NOT me as they were a gift, but I know the owner absolutely loves them!

Adorable!

These earrings are perfect to wear everyday and when I want something small and simple. The colors pop and match pretty much anything. I let my 5 year old wear them and they looked so beautiful on her and did not irritate her sensitive ears.

Turquoise Blue Classic Freshwater Pearl Stud Earrings

Beautiful!

These earrings are so beautiful and well made. They are my go to when I want something smaller and lighter. Perfect for everyday wear, especially in professional settings.

I AM IN LOVE! Shipping was super fast the same week and I am not disappointed. They are beautiful and everything I expected. A treat for myself ❤️

Gift for the greatest woman

These earrings were chosen by my eldest niece. I bought ‘em for her. These are the very first pair of Cheyanne Symone for her. She texted me: Oh my goodness they are soooo beautiful 🤩 thank you so much ❤️❤️❤️. She looks completely gorgeous with these babies!!!! She said she receives compliments whenever she wears them. Thank you Cheyanne Symone for making MyNiece feel extra special.

OMG Amazing!!!!

These lovely pair are simply gorgeous on my eldest niece. They are a second purchase as a gift to her. She treasures these turtles and feels pretty every time she wears ‘em. The details and fine craftsmanship never fails. Thank you, Cheyanne Symone. So to fellow customers DO NOT hesitate to buy bc if you like a pair then there’s at least ten other people at that moment too whose eyes got caught by their beauty. My niece’s pair was bought in its debut release and they sold out quick.

Happy as a clam!!

These babies are pretty and so perfectly created. The beading, colors, design, and lightweight all make these earrings so easy to adore. Thank you. And I’m showing love to a community that exists just like the rest of us. Oh, also I’m wearing what a celebrity wears *hehe*.

Compliments All The Time

I have had these earrings for a few years now and I can honestly say I still get so many compliments. They really are a nice statement piece, but I wear them semi-regularly for work because I wear lots of dark colors. Extremely classy and most definitely a conversation starter. I promise you that you can’t miss with these. 💅🏽

Sunset DAZZLING!!!

I love my SUNSET STUD EARRINGS. They are so colorful and vivid in person. I feel so pretty wearing them. And ordering, packaging, and arrival were done professionally and in the timely manner as such. Thank you, Brittany!!! She contacted me in email to ask if a different pattern was okay in one beading segment. And I replied yes. To me I thought it’s meant to be :-) . So yes, Brittany is an interactive business owner. I was more than impressed by the personal touch and experience. Again thank you, Brittany.

Can you have too many Cheyanne Symone earrings?

This answer is no! These are exquisitely made and stunning. Perfect addition to any outfit - casual or formal. Lightweight so no earlobe aches!

The color changes depending on the light. Sometimes they look green, sometimes a darker turquoise. The seed beads are very similar to those of the Two Spirit earrings.

Beautiful

Perfect size, not too huge, and excellent craftsmanship. Also great customer service.

Ivory Classic Freshwater Pearl Stud Earrings - Champagne

Great Choice!

I purchased a pair of Little Ash Earrings for my wife as a Christmas present. She wears quite a bit of black and white attire and this pair of earrings seemed to me to perfectly align with her tastes. They do! She absolutely loves them and wears them quite often for both casual and more formal events and has remarked about the many compliments she receives The affordability, craftsmanship and beauty are unmatched!

5-Star Home Run!

I purchased this incredibly lovely pair of pearl stud earrings as a birthday present for my wife. They are absolutely gorgeous and my wife loves them! We couldn't be more satisfied with our purchase.

Palladium Plated Freshwater Pearl Stud Earrings

A Cute Way to Tie my Outfits Together!

These earrings are so cute in person and I'm glad I bought them! I love that they bring together all the brown and black in my wardrobe. I wear black boots with everything, and now with these earrings I feel like my brown tops and black boots look coordinated and planned.

I also love the design and the combination of matte and glossy beads. The beading is very tight and high-quality, and the earrings are light and comfortable. Highly recommend these earrings to anyone who has been thinking about them!