SHIPPING

Free standard shipping on all orders in the U.S. 

It takes about 1-4 business days for your order to be processed and shipped (unless made to order please refer to section below). You will receive a shipping confirmation email with the tracking number as soon as we process your order.

We ship internationally to Canada and the U.K. International shipping options on all orders to Canada include DHL express worldwide and USPS priority mail. All other international shipping is done so through DHL express worldwide. 

Shipping to your country of origin is included in your purchase, but we do not cover additional taxes or duty charges.

Shipping Speeds

Standard shipping is available for orders within the U.S. free of charge (arrives in about 8 business days).

Priority shipping is available for orders within the U.S., Mexico and Canada. Cost varies depending on final destination (arrives in 1-4 business days from the ship date) and is available on the checkout page.

Express worldwide shipping is available for orders worldwide internationally. Cost varies depending on final destination (arrives in about 2-4 weeks from the ship date) and is available on the checkout page.

Contact us if you have questions regarding Standard, Priority, or Express shipping rates.

Some limitations may apply based on your location and time of year.

*Cheyanne Symone's Seventh Generation Guarantee means if you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to Cheyanne Symone for a repair, replacement or refund. 

The customer will be responsible for any return shipping charges, and shipping charges paid during the initial order are non-refundable. Before a purchase is refunded, Cheyanne Symone may require confirmation of a return shipment of the unused goods and packaging. To return your product, you should mail your product to: P.O. Box 970500 Ypsilanti Michigan US 48197. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Read more about our Seventh Generation Promise HERE

Made to Order

Items made to order are given a four week period to be handmade and then are shipped according to the shipping speed selected when the order is placed.

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