Order Processing Time 4 - 8 Business Days

It takes about 4 - 8 business days for your order to be processed and shipped (unless made to order where it can take up to 4 weeks, (please refer to "Made to Order" section below). You will receive a shipping confirmation email with the tracking number as soon as we process your order. 

During holidays it may take up to 10 business days to process an order. 

Free Standard Shipping On Orders $50+ in the U.S. 

All orders $50 or more shipped to a destination within the United States of America (U.S.) qualify for free standard shipping: USPS First Class Package. 

Shipping Insurance Included on All Orders

All orders include shipping insurance. The customer does not have to purchase priority mail to receive shipping insurance.  

Shipping Speeds

Standard shipping is available for domestic orders within the U.S. and arrives in about 2 - 5 business days from ship date.

Priority shipping is available for orders within the U.S., Mexico and Canada. Cost varies depending on final destination  and arrives in about 1-4 business days from the ship date.

Express worldwide shipping is available for orders worldwide internationally. Cost varies depending on final destination and arrives in about 2-4 weeks from the ship date.

Contact us if you have questions regarding Standard, Priority, or Express shipping rates.

Some limitations may apply based on your location and time of year.

International Shipping

Cheyanne Symone ships internationally to Canada, Mexico, United Kingdom, Germany, Australia, New Zealand, and the Philippines.

International shipping options on all orders to Mexico and Canada include DHL express worldwide and USPS priority mail. All other international shipping is done so through DHL express worldwide. 

Shipping to your country of origin is included in your purchase, but we do not cover additional taxes or duty charges.

Return / Replacement / Exchange Shipping

Cheyanne Symone will be responsible for any return, replacement, or exchange shipping charges. Shipping charges paid during the initial order are non-refundable. Before a purchase is refunded, replaced or exchanged, Cheyanne Symone will require and provide confirmation that the return shipment of unused goods and packaging has been received.

Depending on where you live, the time it may take for your replaced or exchanged product to reach you, may vary.

We don’t guarantee that we will receive your returned item.

Repair Shipping

The customer is responsible for repair shipping costs. Damage due to wear and tear will be repaired at a reasonable charge.
Read more about our Seventh Generation Promise HERE. 

Made to Order

Items made to order are given a 4 week period to be handmade and then are shipped according to the shipping speed selected when the order is placed.